Manager, Training and Retail Excellence | West Coast

The Training & Retail Excellence Manager, West Coast, supports business performance through comprehensive training (both virtual and in-store), oversight of new hire onboarding for BA’s and field team members, and continuous hands-on coaching & education in the field to ensure the Maison’s standards for excellence are being met and the client experience remains best-in-class. This position will drive consistency and performance by ensuring education tools are utilized across the field, as well as identifying and introducing training solutions that meet the unique needs of the business. The role will support account events where expertise is required, as well as new store opening trainings. This position requires regular travel and high touch visibility in store. The role will be based in Los Angeles, CA and require frequent travel across the West Coast.The Training & Retail Excellence Manager must exemplify our four company cultural philosophies; people first, passion for product, promotional execution, all while delivering profitability.TrainingDrive training & retail excellence for the region in partnership with Senior Director in order to implement and execute training solutions that drive elevated, consistent, and industry-leading training solutions as well as store performanceIn partnership with Paris Maison HQ, deliver training solutions (virtual & in-person) that support luxurious brand experience, engagement, commercial goals, and artistic expressionConduct seasonal training seminars for Beauty Ambassadors, Counter Managers, Business Managers and US Field Sales Team.Conduct additional orientation training for newly hired Beauty Ambassadors/Business Managers in top doors and other doors as aligned on with Senior Director of TrainingInvest 60% of time on the field, working alongside BAs of each retailer, with clear training outcomes and deliverables for the fieldDevelop and practice a variety of in-field practices, scenarios, roleplays, and coaching sessions with BAs that achieve brand expectations and a superior client experienceUpskill field leadership to consistently demonstrate best-in-class client experiencesDevelop strong relationships within the Maison as well with all levels of store management teams and BA’sEnsure the proper usage with the BAs of Maison Francis Kurkdjian’s onboarding & business fundamental tools, including use of digital training appWhen needed, focus on key doors within each account. Partner with BAs and AEs to assist in development of these employees to bring them to next level.Identify learning or behavior gaps and develop training tools / solutions that meet the unique needs of every store / counter.Through written recaps, provide continuous feedback to Field Executive team, bringing awareness to progress, development, and opportunities of BAsCultivate partnerships with retailers to support openings of new stores.EventsWhere events require the expertise of a Trainer (i.e. Masterclass, Meet the Expert), partner with field team to deliver exceptional event through skilled storytelling, strong facilitation, and engaging presentation that promotes loyalty among clientele and contributes to sales goalsPartner with Senior Director of Training & Events to align on event objectives, execution, and rehearsal Ensure Events occurring within respective zone continuously meet brand standards and represent the Maison in positive lightThrough Events, develop positive relationships within store staff and retailer leadership, as well as supporting retailer events.Correspond on a regular and timely basis with the field team, ensuring that local business needs are met while in store.Support elevation of experiential strategy and refinement of tools to support eventsSupport recapping of events to identify learns and optimizations for future planningRetail ExcellenceWork together with Paris HQ to ensure pop-ups and other event/promotions uphold the correct brand experienceDrive vision for Retail Excellence standards in West Coast region to ensure elevated standards are upheld and consistent in all points of distribution.Drive retail excellence adapted to each partner and retailer Support vision to continue to elevate brand as key luxury leader in the industry.Partner with various NYO teams including marketing, sales, ecommerce and visual merchandising to ensure cohesion to the overall retail excellence standards